FAQ
FREQUENTLY ASKED QUESTIONS
Online: We accept all major credit cards through the website as well as Apple Pay, Google Pay and PayPal.
Mobile Boutique: All major credit cards, debit and cash are accepted.
ABSOLUTELY! No merchandise is stored at our pick-up location, so please place your orders 1-2 business days ahead of when you would like to pick it up. Once an order is fulfilled and ready for pick-up, you will receive an email from us with the pick-up location (downtown Airdrie). Simply respond to that email with the day/time you would like to pop by.
We know how eager you are to receive your items, which is why we make every effort to have the orders shipped out/packed up within 1-2 business days.
All shipped orders are sent out via Canada Post Expedited Parcel. Shipping from our warehouse in Airdrie, Alberta with tracking. Once your order is fulfilled you will receive an email from us with your tracking number.
Our full policy can be found HERE
We know how excited you are to receive your items, and it sucks if you didn't get what you orders - please know if you received a wrong item we will make it right! Please contact us with your order number.
We fully inspect items prior to shipping, and ask that you take a look over them once you receive it too.
If you have found a flaw, please contact us within 3 days of receiving your order. If an item is deemed defective or damaged from the manufacturer we will 100% refund the return and the shipping.
If it has been longer than 3 days, if the item has been worn or if it has been laundered it is ineligible for a replacement or a refund.
We source out and handpick everything in our boutique and import most items from a variety of manufacturers mainly based in the USA.
Most items fit true to size, we include measurements of the items with the product listing - if you have additional questions, please reach out via email or on our Facebook page and we would be happy to help.